Angela said, "I have been inundated by complaints from local people who are fed up with being penalised for not being able, or not being willing, to pay by direct debit. I have asked Ofcom to examine the case of BT in particular, which levies a separate charge on customers who do not pay by direct debit, and I will be following this up with investigations into other utility companies who do the same. My view is that people are billed for a service and how they choose to pay should not matter.
Angela has submitted her views as part of Ofcom's current consultation on additional charges.
Angela added, "many people, either because they are on low incomes or do not like direct debits, pay by other means and even with an exemplary record on paying, they can still effectively be 'fined' by wishing to pay by cash or cheque."
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